Telephone reservations must be followed by receipt of your payment within 5 business days or your seat reservations are subject to release without notice. One day trips must be paid in full. Final balances on overnight tours are due on the date specified on your confirmation. Reservations made after the cancellation deadline has passed are due in full at the time of booking and are nonrefundable.
- DayTripper Dollars are non-transferable and will be subject to an expiration date.
- DayTripper Dollars are forfeited if used for a reservation later canceled by the customer, but will be reissued if the tour is cancelled by the company.
Motorcoach seats are assigned from front to back in the order your reservation is made. While we can usually honor requests for window or aisle seats, seating requests cannot be guaranteed. Persons with disabilities with valid and current disabled placard numbers on file with us may receive priority seating in the front half of the coach whenever possible. On multiple-day tours of four or more days in duration, mandatory seat rotation will be implemented for all passengers.
Cancellation Protection Plan (CPP)
For a limited time only, DayTripper Tours is offering an optional Cancellation Protection Plan for most one-day and multi-day tours that depart from San Diego by Motor Coach. The CPP allows you to cancel your reservation for any reason up until two hours before your scheduled departure time and receive a full refund (less the CPP fee), provided you notify DayTripper Tours by telephone of your change of plans at least two hours prior to your scheduled departure time. The CPP must be purchased prior to the tour’s normal cancellation deadline. To cancel your reservation please call (800) 679-8747 and press zero. An agent is available 24 hours per day to process your request. Cost of the CPP for one-day and multi-day motor coach tours is $5 for each $50 increment of the full, non-discounted tour fare plus any add-on options. CPP does not pay for the single supplement of the remaining traveler when a traveling companion cancels from a double occupancy reservation. The CPP is not insurance, but rather an agreed upon cancellation fee that is paid in advance for the right to cancel a reservation according to the terms stated in this section. CPP is not offered on certain ticketed events or on tours that include air, rail or cruise line transportation.
Travel Protection for Air, Rail and Cruise Tours
DayTripper Tours offers travel insurance provided through both Travel Insured International and Travel Guard. These companies provide a variety of Travel Protection options on tours involving air, rail and cruise vacations, and as an alternative to the CPP. Please call for details and/or an insurance application.
Cancellations, Refunds and Change Fees for Individuals
Refunds for tour reservations cancelled by the passenger will be issued in accordance with the following terms and conditions: For one-day tours, you must cancel your reservation 14 or more days prior to the departure date to receive a refund, transfer or credit. Any one-day tour reservations that are canceled prior to the cancellation deadline will be assessed a $5 per person administrative fee. Monies left on account for future use will not be assessed the fee, provided the reservation is canceled on or before the deadline. For multiple-day motor coach tours, you must cancel your reservation 45 or more days prior to the tour’s departure date to receive a refund, transfer or credit. A $100 change fee will be charged for any passenger name changes, deviations, or other circumstances that require reissue of travel documents for an overnight tour once the final payment deadline has passed. Cancellation deadlines and policies for cruises, tours operated through other tour operators, and tours involving air travel, rail transportation and other modes of travel differ; please call for specific deadlines and policies for each tour. Any multiple-day tour reservations that are canceled prior to the cancellation deadline will be assessed a $25 per person administrative fee. Monies left on account for future use will not be assessed the fee, provided the reservation is canceled on or before the deadline. No refunds, transfers or credits will be issued for reservations that are canceled after the cancellation deadline. Reservations made after the cancellation deadline has passed must be paid in full at the time the reservation is made and are nonrefundable and nontransferable at that time. Cancellation deadlines for group reservations of 10 or more persons differ. Please refer to “Cancellations of Group Reservations” below. No refunds for failure to board bus at the assigned time and place. Unused portions of a tour are non-refundable. If DayTripper Tours cancels a tour you are entitled to a full refund without penalty. Please allow 14 days for check refunds. Credit card refunds will be credited back to your original card within 2 business days.
Cancellations Deadlines for Group Reservations
Reservations for groups of 10 or more persons and for individuals who are members of a group reservation must be cancelled 30 or more days prior to the tour date on one-day trips, and 45 or more days prior to the departure date on overnight motor coach tours that are operated by DayTripper Tours to receive a refund, transfer or credit. All other terms and conditions apply as stated in the previous section under Cancellations and Refunds for Individuals.
Rain or Shine
All scheduled tours will operate rain or shine unless the main attraction of a tour is canceled by the service provider, in which case you will be notified as soon as possible and issued a full refund, transfer, or credit.
Tour Guide & Driver Gratuities
As in all service industries, gratuities for the tour guide and driver are customary when great service is provided and are not included in the price of your tour.
Bus Pickup Locations and Parking Liability
DayTripper tours offers various bus “pickup points” or “departure locations” as a convenience to customers residing in different areas of the county. However, these pickup locations are offered only as locations from which to board the coach and are not offered as or implied as secure or legal locations for automobile parking. We highly recommend that customers observe all parking restrictions and local ordinances. Street parking is usually limited to 72 hours and Park & Ride parking is generally limited to 24 hours; therefore, we recommend utilizing public transportation or taxi service to transport you to our departure locations on overnight tours. DayTripper Tours assumes no liability for loss, theft, damage, personal injury or citations arising from the locations at which passengers’ automobiles are parked, including at DayTripper Tours’ short-term or long-term gated parking lots, where parking is permitted. When home pickup and return is included as part of a tour, the home pickup is limited to a radius of 35 miles from San Diego International Airport. A surcharge will be added to distances beyond this radius.
All passengers assume responsibility for following all tour procedures, safety regulations, and acceptable patterns of behavior while traveling with DayTripper Tours. We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other passengers on a tour, either prior to departure or during the tour. Should it be necessary for a passenger to return home while a tour is in progress, any travel expenses incurred are the sole responsibility of the passenger.
DayTripper Tours is happy to make reasonable accommodations to our disabled guests with adequate advance notice. Passengers should be in good mental and physical health to fully participate in the group tour experience, as most tours involve walking, free time and step-climbing or other physical activities during the course of the tour. Passengers are responsible for making a determination of the appropriateness of a tour in consideration of their personal limitations prior to making a reservation. DayTripper Tours’ guides and motor coach drivers are unable to provide personalized assistance; therefore, persons with special needs should be accompanied by an individual who will take full responsibility for any personalized assistance needs during the tour and in the event of an emergency.
We are unable to accept children under the age of 16 on our tours except by special request. A responsible adult must accompany and supervise all children under the age of 18 at all times while on a tour.
Travel into Mexico
No children under the age of 18 are permitted to travel on a DayTripper Tours excursion into Mexico. All passengers are responsible for determining the requirements for their particular situation and for obtaining all required documents and information by calling the INS at (619) 690-8888. Failure to do so may result in detention at the border and require alternate transportation home at the passenger’s expense.
DayTripper Tours will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as special hotel room or airline seating requests, we will gladly communicate your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, DayTripper Tours cannot guarantee special requests unless otherwise stated. Requests for special meals fall outside our contract with our service providers and cannot be accommodated.
Handicapped Services and Facilities
Should you desire special accommodation or equipment to assist with a disability, please let us know in advance so we can advise our service providers. Although we will do our best to assist you, DayTripper Tours does not guarantee the availability of wheelchairs at any location. Wheelchair accessible or disabled rooms may be requested but cannot be guaranteed. Availability on the dates of your tour may vary from property to property, and standards may very from country to country, and are not within the control of DayTripper Tours.
DayTripper Tours acts solely as the agent in arranging for and coordinating various services of other companies to create tour packages, including transportation, tour escorts, hotels, restaurants, admission tickets and other services. The persons or companies engaged in conducting those services are not employees of DayTripper Tours, therefore, DayTripper Tours assumes no liability for any loss, accident, baggage damage, delay, inconvenience, expense or injury to you or any persons traveling with you owing to any act of default or negligence caused by any person or company engaged in providing those services, or by any strike, acts of Providence or other events beyond our control. We reserve the right to cancel or alter any tour when circumstances require. By submitting your payment for any tour you are accepting these terms and conditions in their entirety.
Travel Consumer Restitution Corporation
This business is a participant in the Travel Consumer Restitution Corporation (TCRC). Our Seller of Travel number is CST 2013401-50.
You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services which was due to you in accordance with the terms and conditions under “Cancellations and Refunds” and was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRC within six months after the scheduled completion date of travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with TCRC, if you were located in California at the time of the sale.
You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698